Cranstoun Helpdesk HelpDesk
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Articles in this category

When to log a Helpdesk Ticket (and why)

In order that we can respond as effectively as possible respond to requests for help on the various systems within the organisation we have created this Helpdesk System. We have multiple people within...

451
(0)
Laptop Password Reset

Self service Password Reset for your laptop Cranstoun account holders can now reset their own password if forgotten. To do this they need: •    Cranstoun laptop (with internet access) •    Their Micro...

48
(0)
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When to log a Helpdesk Ticket (and why)

Category: Knowledgebase

In order that we can respond as effectively as possible respond to requests for help on the various systems within the organisation we have created this Helpdesk System. We have multiple people within...

451
(0)
Something went wrong behind the scenes

Category: CarePath

If you get the message "something went wrong behind the scenes" in CarePath, it is most likely that you need to clear your browser cache. There are multiple reasons why this can happen but most common...

280
(1)
Daisy Documentation for Housing Support

Category: iiZuka

Daisy (iiZuka) Documentation (cranstounhelpdesk.org.uk)

71
(0)
How to clear your web browser cache

Category: CarePath

Your web browser stores information about websites you visit; this normally allows the website to display appropriate information to you. This information (generally stored in 'cookies') can sometimes...

959
(0)
Halo Password Reset Email Not Received

Category: Login Problems

When you need to reset your password on Halo you have to click the HELP ME LOGIN button and then enter your username into the box and click RESET PASSWORD button. Please be aware that the username is ...

697
(2)
CarePath Password Reset

Category: CarePath

CarePath passwords can only be reset by requesting that CarePath sends you a link to your verified email address. To do this, go to the CarePath login page, and click "Forgotten Password". When you cl...

569
(1)
Laptop Password Reset

Category: Knowledgebase

Self service Password Reset for your laptop Cranstoun account holders can now reset their own password if forgotten. To do this they need: •    Cranstoun laptop (with internet access) •    Their Micro...

48
(0)
National Case Summary Record (NCSR) Access

Category: CarePath

The National Care Summary Record (NCSR) is a centralised digital health record that compiles essential medical information from various healthcare sources. It is designed to provide healthcare profes...

72
(0)
How to add an iiZuka case for an existing client

Category: iiZuka

If you wish to add a new case for an existing iiZuka client, following these steps in iiZuka Search for the client on the system Display the clients' details You should have an "Add Case" option on th...

133
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How to recall an email, and when it will and won't work.

Category: Email

It is possible with MS Outlook to recall an email that you have sent, when you realise afterwards that there was an error of some kind. However, it should be noted that recalling an email will only wo...

276
(0)
How to create a secure ZIP file

Category: Data Protection

Please follow the instructions in the attached PDF file.

128
(0)
How to password protected a Microsoft Excel document

Category: Data Protection

If you want to protect your Microsoft Excel document with a password follow these steps. 1. Check that the information in the document you are protecting should be in the document in the first place. ...

216
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